Privacy Policy

GoldenTV and our subsidiaries (hereinafter “GoldenTV”) recognize and respect the importance of protecting your privacy. To that end, we have adopted the principles set forth in this privacy policy (this “Policy”) to govern our use and disclosure of your personal information.

The following Policy is intended to describe how GoldenTV collects and uses the personal information you provide on this website ( inform you of the steps we take to protect the information you choose to provide to us, and describe the choices available to you regarding the use of, your access to, and how to update and correct your personal information. We recommend that you carefully review this Policy before providing us with your personal information.

The GoldenTV Privacy Program and GoldenTV Privacy Policy are compliant with data privacy laws such as, but not limited to, General Data Protection Regulation (GDPR), ePrivacy Directive/Regulation (EU), and California Consumer Protection Act (CCPA, USA).

Collection, Processing, and Usage of Personal Data

We may collect personal information from you (such as your name, billing address, telephone number, email address) on our website, including, but not limited to, the following purposes:

(a) to facilitate the delivery of GoldenTV services;

(b) to provide you the information you request, to give you a customized interactive experience;

(c) to measure interest in various GoldenTV services;

(d) to inform you about new GoldenTV Services and features;

(e) to help us develop new services and features that meet your needs;

(f) for marketing ads that are relevant and engaging to you or sending emails with updates or information only once you opt-in and your consent is given.

It is solely your choice whether you provide this information. However, should you choose not to provide the information, we may be unable to display certain content on the GoldenTV website.

Log files

We store log files to determine service availability and security reasons.

Log files that need to be maintained for evidence purposes are excluded from deletion until the respective incident is resolved and may, on a case-by-case basis, be passed on to investigating authorities.

The following information is saved in our log files:

                     Internet protocol (IP) addresses,

                     browser type,

                     Internet service provider (ISP),

                     referring/exit pages,

                     operating system,

                     date/time stamp, and/or

                     clickstream data.

To the extent we automatically link any collected data to other information we collect about you, we do so for reasons such as to improve GoldenTV Services we offer you, to improve marketing, analytics, or site functionality. This is based on consent or legitimate interest on our part and in accordance with data protection and privacy laws.


We do not knowingly collect any personally identifiable information from children under 13 years old through our websites. However, if the parent or guardian of a child under 13 believes that the child has provided us with personally identifiable information, the parent or guardian of that child should contact us using the contact information provided below if they want this information deleted from our files. If we obtain knowledge that we have personally identifiable information about a child under 13 in retrievable form in our files, we will delete that information from our existing files.

Consent to Transfer, Processing and Storage of Personal Information

As GoldenTV is a global organization, we may transfer your personal information to GoldenTV offices/employees worldwide, or to third parties acting on our behalf, for the purposes of processing or storage. By providing any personal information to us, you fully understand and unambiguously consent to the transfer, processing, and storage of such information outside of your country of residence where data protection standards may be different.

Personal data is forwarded to other processors only if required for the fulfillment of a contractual obligation, we have a legitimate interest in the data transfer, or if you have given your consent.

Prior to the transfer, we ensure that the data recipient provides an appropriate level of data protection. You are entitled to receive information of third country recipients. For this purpose, please use the contact options under Privacy Compliance Contact Information.


To the extent GoldenTV employs any framing techniques on our websites, please be aware that you are providing your personal information to GoldenTV and not to a third-party site.


To the extent GoldenTV posts customer testimonials/comments/reviews on any of our websites that contain personally identifiable information, we obtain any required consent(s) before posting the testimonial.

Community and Public Forums

To the extent GoldenTV offers certain publicly accessible blogs and/or community forums on our websites, you should be aware that any information you provide in these areas may be broadly available to others, and can be read, collected, and used by others who access them, potentially inside or outside GoldenTV. This information could also be used to send you unsolicited messages. Also, please recognize that individual blogs and/or forums may have additional rules and conditions. Each participant’s opinion on a blog or forum is his or her own and should not be considered as reflecting the opinion of GoldenTV. We are not responsible for the personal information or any other information you choose to submit in these forums.


We use a chat feature to help you with any questions or concerns. If our chat feature is offline, we may still collect your name, email address and telephone number so that we may reply to your request.

Information Disclosure

We do not sell or rent personal information, including personally identifiable information. We disclose personal information provided to us in limited circumstances as may be described in this privacy policy. These circumstances include, but are not limited to, the following:

(a) to the extent required by law or to respond to judicial or governmental process or a good faith belief that such action is necessary to comply with law or legal process;

(b) to protect the security and integrity of the Websites and GoldenTV services;

(c) to protect our rights and property and the rights and property of others;

(d) to take precautions against liability;

(e) to respond to claims that submitted information violates the rights or interests of third parties or defend against other legal claims;

(f) to correct technical problems and malfunctions in how the Websites operate or process visitors’ information;

(g) in connection with a merger, consolidation or sale of all or substantially all of the stock or assets of one or more of our businesses;

Retention of Personal Information

We will retain your personal information to fulfill the purposes for which it was collected, or as required for legitimate purposes, to resolve disputes, to enforce our agreements, or as required by law, regulation, or contractual requirements.

Use of Cookies and Other Web Technologies

We, GoldenTV, and our partners use cookies or similar technologies to analyze trends, administer the Websites, track users’ movements around the websites, and to gather demographic information about our user base.

Cookies are pieces of information that a website transfers to your computer’s hard disk for record-keeping purposes. Cookies can make a website more useful by storing information about your preferences for a particular site. The use of cookies is an industry standard, and many major websites use them to provide useful features for their customers. Cookies in and of themselves do not personally identify users, although they do identify a user’s computer. Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies on our websites. We treat any personal information that may be contained in cookies with the same level of protection as other personal information you provide to us.

The following categories of cookies are used on our website:
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.

Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

You can choose to opt-in via the cookie banner options when you initially visit our web site and give consent for the processing for all categories of cookies except for the Necessary cookies which are needed for the website to function and cannot be switched off in our systems.

Google Analytics is provided by Google, Inc. and you can find out more about this service at Analytics Tools & Solutions for Your Business – Google Analytics. Google Analytics uses cookies, which is data placed on your computer, to help the website analyze how users use the site.


We are committed to protecting the personal information you share with us and utilize a combination of industry-standard security technologies, procedures, and organizational measures to help protect your personal information from unauthorized access, use or disclosure. We continuously pursue the technological progress and improve our technical and organizational measures to meet the challenges.

User Rights

Individuals seeking to enforce their rights should use the contact information under Privacy Contact and Compliance Information. Take into account that unambiguous identification of the individual is necessary in order to exercise user rights under data privacy laws.

The following are the user rights under GDPR:

                     the right to withdraw consent

                     to be informed

                     to access

                     to rectification

                     to request deletion

                     to restrict processing

                     to data portability

                     to object

                     rights in relation to automated decision making and profiling

User rights as defined within CCPA are:

                     the right to access the personal information

                     to know what personal data a business plans on collecting from them before the point of collection

                     to opt in or out of marketing, analytics, and other similar activities

                     to equal services without discrimination

                     to request deletion of personal data

We will respond to your request within a reasonable timeframe as defined in the data privacy laws (GDPR, CCPA). Individuals seeking access to their personal information that we have received from a customer must contact the customer directly. We require our customers to comply with applicable privacy laws and regulations pertaining to the use of GoldenTV Services including, but not limited to, that all messages sent by our customers utilizing GoldenTV Services, in whatever medium, contain the valid name and required contact information for the customer.

Third Party Websites and Cookies

Our website may contain links to third-party websites, including social media websites. While we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices of any third-party websites. The use of cookies by these third parties is not covered by this Policy. We do not have access or control over these cookies. For this reason, we encourage you to review the privacy policies of these websites before disclosing any personal information to or through them.

Privacy Compliance and Contact Information

Should you have any privacy-related questions or comments relating to this Policy, please contact our Privacy Team:

Email: Contact Office: GoldenTV, 3579 East Foothill Boulevard, Suite 546, Pasadena, CA 91107

Changes in Privacy Policy

We reserve the right to change our security and data protection measures. In such cases, we will amend our data protection notice accordingly. Please, therefore, notice the current version of our data protection notice, as this is subject to changes.